Full-Service Hotel Management

Full-Service Management For Boutique Hotels

We help independent hotels increase revenue, streamline operations, and deliver a better guest experience without adding complexity.

Full-Service Management For Boutique Hotels

Our Portfolio

Independent Boutique Hotels Across New England

We work with boutique hotels of varying sizes, from smaller independent properties to larger, multi-building operation. Across our portfolio, we manage 150+ hotel rooms and 100+ vacation rentals throughout the Northeast.

The Brooks Motel

HillsDale, NY

Charkesgate Suits

Boston, ma

The Chester

Boston, ma

Our Services

What we handle so you don’t have to

We take over day-to-day operations, revenue strategy, and guest experience so your hotel runs more efficiently and generates more revenue through stronger systems, pricing, and data.

Revenue & Distribution

Pricing strategy with ongoing adjustments, channel management across Airbnb, Booking.com, Expedia, and direct, and direct booking strategy and website optimization.

Operations

Housekeeping coordination and standards, maintenance oversight and vendor management, and on-site team support and structure.

Guest Experience

24/7 guest communication, review management and reputation growth, and upsells like early check-in and late checkout.

Owner & Financials

Monthly reporting and P&Ls, owner payouts and trust accounting, and expense tracking and vendor coordination.

Partners & Properties

Who we work with

We partner with a range of independent hospitality properties and tailor our approach based on your setup, staffing model, and goals.

Full-Service Hotels

We partner with a range of independent hospitality properties and tailor our approach based on your setup, staffing model, and goals.

Full-Service Hotels

We partner with a range of independent hospitality properties and tailor our approach based on your setup, staffing model, and goals.

Limited-Service Hotels

Streamlined, tech-enabled operations with leaner staffing

Limited-Service Hotels

Streamlined, tech-enabled operations with leaner staffing

Boutique & Alternative Stays

Unique properties like resorts, glamping sites, and other experiential lodging

Boutique & Alternative Stays

Unique properties like resorts, glamping sites, and other experiential lodging

Operational Excellence

Improving operations without compromising the guest experience

For the right properties, we help owners transition from traditional full-service models to more efficient, tech-enabled operations.

This can include:

We’ve successfully implemented this approach across select properties, helping owners lower operating costs while maintaining strong guest satisfaction and reviews.

Our Approach

Built by operators, not consultants

We own and operate boutique hotels ourselves, so everything we do is rooted in real experience, not theory. From pricing and distribution to day-to-day operations, we are actively involved in running properties, not just advising from the sidelines.

We’ve grown from a handful of properties to a portfolio of 150+ hotel rooms and 100+ vacation rentals across the Northeast, and we bring that same hands-on approach to every hotel we manage.

Meet Andrew

Andrew Skalaban
Owner & Operator, Shore & Summit

Partner Benefits

Why owners partner with Shore & Summit

Increase occupancy and ADR through smarter pricing, better reviews, and more efficient operations

We take on a limited number of properties each year